FAQ

1. Minimum order amount

There is no minimum order amount.

2. Prescription and over-the-counter products

When purchasing goods by physical persons: over-the-counter products are sold in a free form; if you need a prescription to purchase a drug, the courier will ask you for it and check it upon delivery; goods from the section "Naturopathy" are sold without restrictions.

When purchasing goods by legal entities: obligatory authorization on the site.

3. Benefits of being a registered user

Tracking of orders on personal page
Ability to customize the store "by yourself" for a more convenient search for goods and services of interest
Faster design of subsequent orders
Participation in Loyalty Program
 

4. Opportunity to pay on credit or installments 

Customers have an opportunity to buy medical equipment on credit or lease. For more information see Financial services 

5. Chat working hours

Round-the-clock - our manager will answer your question any time!

6. Exchange or return of goods 

Goods purchased on the Marketplace may not be returned or exchanged. However purchasers may check the quality and sterility of some items upon receipt.

7. Quality Guarantee

Producers whose products or services are offered on the Marketplace are checked and guarantee the quality of their products or services.

8. Can't find a product you want on the site? 

Let us know and we'll try to add it to the assortment!

9. Do you have another question?

Ask it in the chat room (located in the bottom right corner of the site, available 24/7)